Shipping Policy

SmoothMotion Co. currently ships within South Africa only.

We partner with Aramex Store to Door and trusted third-party logistics providers for nationwide order fulfilment and delivery.

Processing Times

Orders are typically processed within 1–3 business days after payment confirmation.

Processing times may increase during promotional periods, holidays, high-demand periods, or unforeseen operational delays.

Delivery Timeframes

Estimated delivery times are generally between 8–11 business days depending on your location and courier operations.

Delivery estimates are not guaranteed and may vary due to courier delays, weather disruptions, operational issues, public holidays, or remote delivery locations.

Tracking Information

Customers will receive tracking information once an order has been dispatched.

Shipping Responsibility

Once an order has been dispatched and handed to the courier provider, delivery operations are managed by the courier company.

SmoothMotion Co. shall not be held liable for delays, losses, damages, or failed deliveries caused by third-party courier providers beyond our reasonable control.

Incorrect Delivery Information

Customers are responsible for ensuring that all shipping information provided at checkout is accurate and complete.

SmoothMotion Co. will not be responsible for failed deliveries, delays, or additional costs caused by incorrect or incomplete delivery details supplied by the customer.

Lost or Delayed Parcels

Claims relating to lost or delayed parcels will be investigated directly with the courier provider before any replacement, refund, or store credit is considered.